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tuffpro
Level 1

Paypal account not updated for 5 days

Quickbooks self employed has not updated from my paypal account for 5 days.

No transactions imported.

There is no request to renew my connection.

From the account page in quickbooks, when i refresh the paypal account, looks like its connecting but then still says lasted updated 5 days ago

No error codes showing 

Any help welcome 

1 REPLY 1
MaryJoyD
QuickBooks Team

Paypal account not updated for 5 days

I can help you in getting your latest PayPal transactions, @tuffpro.

 

We recently had a report where PayPal transactions were not updated. However, this was already closed and tagged as resolved. Since you're still having this error, I suggest reaching out to our Customer Support. 

 

They have the tools to refresh your PayPal connection to get your latest transactions in a secure environment. Here's how to reach them:

  1. From your homepage, click on the Assistant button.
  2. Enter contact support on the chatbox. 
  3. Provide some insight into the error you're having and then click on I still need a human.
  4. You'll now be provided with options to reach them. 
  5. Follow the prompts to contact them. 

Here's more information on how to contact QuickBooks Self-Employed Support.

 

In the meantime, you can manually download the transactions from the bank. Then, upload the file to your account using a Comma-Separated Values (CSV) file. Just make sure that your CSV file is formatted correctly to import it successfully. You can use either a 3-column or 4-column format.

 

The 3-column template has columns for the Date, a Description of the transaction, and the Amount of the transaction. While the 4-column template has DateDescription, and both Credit and Debit column. Check this screenshot:

 

I'm adding this article to learn more about importing transactions in QBSE: Manually import transactions into QuickBooks Self-Employed.

 

Let me know if you need further guidance with your transactions. I'm always here to help. Have a wonderful day!

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