cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
Highlighted
Level 1

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

and it then says on the banking page needs to reconnect?s
Solved
Best answer October 20, 2020

Accepted Solutions
Highlighted
Level 1

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

Fixed!!

Called Help Line and they were indeed very helpful

 

The feed needed to be disconnected from the accnout within QB Online and then reconnected: simple as that and it worked fine

 

Peter

View solution in original post

4 REPLIES 4
Highlighted
QuickBooks Team

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

Thanks for being here in the Community, @peter.colback.

 

Currently, we have an investigation about this prompt when the connection is complete. Our product engineers are aware and working on this to get the cause and of it.

 

The case code is INV-42500, where users are prompt to update and aren't seeing the bank feeds. In this case, I'd suggest reaching our Care Support Team.

 

From there, they can pull up your account and add it to the list of users who got this issue. Once added, you'll get notifications via email once it's fixed.

 

You can contact them through this link: Contact QuickBooks. Through this page, click the Green button (Connect to an expert via support page) and then select QuickBooks Online as the product basis. Then follow these steps:

 

  1. Select Search something else.
  2. Then enter your query and hit Search.
  3. Choose to Call Us or Message Us.

 

Feel free to comment here if you need further assistance. I'll keep my notifications open. Take care!

Highlighted
Level 1

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

Fixed!!

Called Help Line and they were indeed very helpful

 

The feed needed to be disconnected from the accnout within QB Online and then reconnected: simple as that and it worked fine

 

Peter

View solution in original post

Highlighted
QuickBooks Team

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

Hello Peter.Colback, 

 

Glad to hear you are all sorted and connected up again. 

 

Have a lovely day. 

Highlighted
QuickBooks Team

Paypal bank connection says it updated the new connection by logging into PayPAl OK and event says "Connection Complete " with big tick.. but nothing changes

Hello Peter.Colback, 

 

Glad to hear you are all sorted and connected up again. 

 

Have a lovely day.