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Problems connecting to TSB Business Banking

Is anyone else having problems with Quickbooks not connecting properly to TSB Business Banking?  The TSB website is fine, but I keep getting 102 errors in Quickbooks, and no transactions have downloaded for several days either

12 REPLIES 12
QuickBooks Team

Re: Problems connecting to TSB Business Banking


Hello nikizimmermann,

 

Welcome to the Community!

 

Are you using a browser or the app to access QuickBooks?

 

Thanks,

 

Talia

 

 

hb2
Not applicable

Re: Problems connecting to TSB Business Banking

I've been getting this pretty consistently every time I login, both using the browser and the app for the last few weeks. Sometimes it reconnects, other times it doesn't. Very very frustrating.

QuickBooks Team

Re: Problems connecting to TSB Business Banking

Thanks for bringing this to our attention, @hb2.

 

When your financial institution conducts maintenance updates, it'll result in some bank feed and transaction problems. Error 102 will prompt if their experiencing technical difficulties and server issues.

 

To isolate this, let's start by running a manual update:

  1. Go to the Gear icon.
  2. Choose Bank Accounts and hit Refresh All.

Next, try logging into your bank's website to look for notifications or alerts.

 

You may also reach out to our QBSE team for further assistance. They have the tools to create an investigation if there are other users experiencing the same thing.

 

Keep me posted on the results, @hb2. I'd be here to help you more if you have other concerns about QBSE. I'm just a post away.

Not applicable

Re: Problems connecting to TSB Business Banking

This has been happening to me with TSB for over a week, and it will not update.  Does anyone know if this has been fixed yet, or a timeline to get it resolved?  Thanks!

Moderator

Re: Problems connecting to TSB Business Banking

Hi there, Loddonside.

 

This issue has already been resolved. Let's manually update your bank account to re-establish the connection between your Financial Institution and QuickBooks Self-Employed (QBSE).

 

The error 102 typically means that there's an interruption on your bank's website, server issue with transferring data between them and QBSE or ongoing maintenance.

 

To manually update the bank account:

  1. Sign in to QBSE.
  2. Go to the Gear icon.
  3. Select Bank accounts.
  4. Click on the Refresh All button.

Let's ensure that you can sign in to your bank's site. If you're able to sign in successfully, look for a message, notification, or alert indicating that something isn't working as it should be.

 

If you're still getting the error, I recommend reaching out to our QBSE Support Team. They have more tools to look into this further.

 

Here's how to get in contact with them:

  1. Go to Help next to the Assistant menu on the upper right.
  2. Select Contact us.
  3. Fill in the Ask a question (or tell us what’s wrong) field and click on Continue.
  4. Choose Chat.

Please let me know how it goes by leaving a comment below. I'm always here to help.

Not applicable

Re: Problems connecting to TSB Business Banking

The problem still exists in the browser and Mac app. Connection details have been cleared, the app data has been reset and re-logged in. 

 

Any other ideas? 

QuickBooks Team

Re: Problems connecting to TSB Business Banking

I appreciate the steps you've tried, Dr_S. 

 

Let's check if this is a browser's cache issue. Piled up cache files may affect browsing performance. To fix this, let's perform a few basic troubleshooting steps.

 

Here's how:

  1. Try logging in using a private window for it doesn't save any files on the browser.
  2. If it works, go back to your main browser and clear your browser's cache
  3. As alternative, you can use other browser like Mozilla Firefox, Google Chrome, and Internet explorer.

You'll want to try uninstalling and reinstalling the app.  

 

Here's how to uninstall the app:

  1. Tap and hold the offending app’s icon on your home screen until all your iPhone’s app icons begin to jiggle. 
  2. Then, tap the small “x” on the upper corner of the app.
  3. You’ll then be prompted with an option to delete the app and its data.

Here's how to reinstall:

  1. Open App Store.
  2. Choose Updates followed by going to the Purchased section at the bottom of the screen.
  3. Tap on the Not on This iPhone.

After reinstalling, log in to your QuickBooks and try to reconnect your bank. 

 

Loop me in if you need anything. I'm just a comment away. 

Not applicable

Re: Problems connecting to TSB Business Banking

Anyone else still having problems signing in? I've cleared caches, changed computer, used tablets and phone apps... and getting the issue shown in the screenshot. 

hb2
Not applicable

Re: Problems connecting to TSB Business Banking

Daily. I’ve spoken to TSB who confirmed no issues their end. 

 

I have had a support ticket open for months on end about this issue. It is supposedly being worked on, but no fixes yet. It’s so bad I’ve apparently been given compensation as we aren’t getting the service way pay QB for 

QuickBooks Team

Re: Problems connecting to TSB Business Banking

Hello Dr_S

 

Currently there is an escalation open with the banking engineers regarding the 102 error and they are working on a fix at the moment. The issue has been a recurring issue which was fixed. We can add your company to the escalation and notify you as soon as this is fixed. We are introducing open banking currently and by mid September there will be an option to connect via this connection with Tsb instead of the standard one which we have been advised will negate this issue from happening again

 

Emma

Not applicable

Re: Problems connecting to TSB Business Banking

Thanks Emma, 

 

It's been like this for months - a few more weeks is not the end of the world. I feel like this has been ignored long enough and am glad to hear that it sounds like an actual solution is on the horizon. 

QuickBooks Team

Re: Problems connecting to TSB Business Banking

Thanks for your patience and understanding Dr_S, we're looking forward to bringing you the Open Bank feed to remove this error once and for all - keep an eye on your Banking page for when this becomes available to you; you can see more on the new feed here in the meantime :)