Is anyone else having problems with Quickbooks not connecting properly to TSB Business Banking? The TSB website is fine, but I keep getting 102 errors in Quickbooks, and no transactions have downloaded for several days either
I've been getting this pretty consistently every time I login, both using the browser and the app for the last few weeks. Sometimes it reconnects, other times it doesn't. Very very frustrating.
Thanks for bringing this to our attention, @hb2.
When your financial institution conducts maintenance updates, it'll result in some bank feed and transaction problems. Error 102 will prompt if their experiencing technical difficulties and server issues.
To isolate this, let's start by running a manual update:
Next, try logging into your bank's website to look for notifications or alerts.
You may also reach out to our QBSE team for further assistance. They have the tools to create an investigation if there are other users experiencing the same thing.
Keep me posted on the results, @hb2. I'd be here to help you more if you have other concerns about QBSE. I'm just a post away.
This has been happening to me with TSB for over a week, and it will not update. Does anyone know if this has been fixed yet, or a timeline to get it resolved? Thanks!
Hi there, Loddonside.
This issue has already been resolved. Let's manually update your bank account to re-establish the connection between your Financial Institution and QuickBooks Self-Employed (QBSE).
The error 102 typically means that there's an interruption on your bank's website, server issue with transferring data between them and QBSE or ongoing maintenance.
To manually update the bank account:
Let's ensure that you can sign in to your bank's site. If you're able to sign in successfully, look for a message, notification, or alert indicating that something isn't working as it should be.
If you're still getting the error, I recommend reaching out to our QBSE Support Team. They have more tools to look into this further.
Here's how to get in contact with them:
Please let me know how it goes by leaving a comment below. I'm always here to help.
The problem still exists in the browser and Mac app. Connection details have been cleared, the app data has been reset and re-logged in.
Any other ideas?
I appreciate the steps you've tried, Dr_S.
Let's check if this is a browser's cache issue. Piled up cache files may affect browsing performance. To fix this, let's perform a few basic troubleshooting steps.
You'll want to try uninstalling and reinstalling the app.
Here's how to uninstall the app:
Here's how to reinstall:
After reinstalling, log in to your QuickBooks and try to reconnect your bank.
Loop me in if you need anything. I'm just a comment away.
Daily. I’ve spoken to TSB who confirmed no issues their end.
I have had a support ticket open for months on end about this issue. It is supposedly being worked on, but no fixes yet. It’s so bad I’ve apparently been given compensation as we aren’t getting the service way pay QB for
Currently there is an escalation open with the banking engineers regarding the 102 error and they are working on a fix at the moment. The issue has been a recurring issue which was fixed. We can add your company to the escalation and notify you as soon as this is fixed. We are introducing open banking currently and by mid September there will be an option to connect via this connection with Tsb instead of the standard one which we have been advised will negate this issue from happening again
It's been like this for months - a few more weeks is not the end of the world. I feel like this has been ignored long enough and am glad to hear that it sounds like an actual solution is on the horizon.
Thanks for your patience and understanding Dr_S, we're looking forward to bringing you the Open Bank feed to remove this error once and for all - keep an eye on your Banking page for when this becomes available to you; you can see more on the new feed here in the meantime :)