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zoeabigail-hotma
Level 1

QB App won't sync with my Santander accounts, just keeps on the loading screen.

 
5 REPLIES 5
EmmaM
QuickBooks Team

QB App won't sync with my Santander accounts, just keeps on the loading screen.

Hello Zoeabigail-hotma, Can we get you to try resetting the app data? If that does not work can you uninstall the bank app from your device and then try and connect the bank in QB app again.

zoeabigail-hotma
Level 1

QB App won't sync with my Santander accounts, just keeps on the loading screen.

Hi I've done both uninstall and reinstall the Santander and QB apps but still the same loading page. No error code just a loading page.


@
Ashleigh1
QuickBooks Team

QB App won't sync with my Santander accounts, just keeps on the loading screen.

Hello Zoeabigail-hotma, Are you able to try and connect your account on the web browser version please and let us know if the same ting happens in there as in the app thanks. 

Sady Thomas
Level 1

QB App won't sync with my Santander accounts, just keeps on the loading screen.

I am having the same problem, for the second time. First time 90 days ago, I have up syncing and unsynched to resynch which resulted in all my receipts disappearing and all my transactions uncategorised. I had to manually input it ALL again for the previous 6 months. I am now experiencing the loading screen and scared to uninstall as if I have to input all my stuff for now the last 9 months I think I'll throw my phone through a window, but not before unsubscribing from QB.  Please give me a solution! 

Rose-A
Moderator

QB App won't sync with my Santander accounts, just keeps on the loading screen.

Hi, Sady Thomas.

 

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue.

 

To get this sorted out, as an initial step, let's clear the application's cache files. Doing so helps in fixing any sort of unexpected behavior in the system.

 

For iOS:

 

  1. Go to Settings and click Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

 

For Android:

 

  1. From your device's Settings, select Apps (varies by device).
  2. Choose the QuickBooks app from the list
  3. Select Storage
  4. Hit Clear Data.

 

Once refreshed, restart your device, ensure to log in with the correct credentials, and check your transactions from there. If you get the same result, uninstall and reinstall the QuickBooks Online app.

 

However, if it's still not syncing, I'd suggest logging into your account via web browser and using our WebConnect feature to manually import the transactions.

 

I recommend editing, assigning, and categorising your transactions. Doing so will help you ensure the accuracy of your financial records.

 

Should you need more help or have follow-up questions, please let me know. I'm more than willing to lend you a hand.

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