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Visit this post for a list of recent banking issues in QuickBooks Online.
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Level 1

Quickbooks unable to connect with HSBC

I am unable to connect my HSBC account. 

 

First I get this message...

 

"This account stopped syncing because there's a new way to connect it.

To fix this, go to the bank or account site in the window we open. Sign in, then return here. (350)"

 

Then if I click on the button I get a popup which asks me to input my (HSBC Business) username and press a NEXT button.

If I do this nothing happens. The username disappears and there is no progress to another page/screen.

 

Absolutely appalling.  

5 REPLIES 5
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QuickBooks Team

Quickbooks unable to connect with HSBC

Hello Gareth, 

 

Welcome to the Community page, 

 

Can you try and reconnect the bank in an incognito/private window and let us know if the same thing happens in there for you or if it does reconnect. 

 

Thanks 

Highlighted
Level 1

Quickbooks unable to connect with HSBC

Using a private browsing window, I am able to make the connection.

However on return to the Banking screen in Quickbooks I see a message telling me to reconnect (see attached).

Doing so puts me in a loop.

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QuickBooks Team

Quickbooks unable to connect with HSBC

Thanks for trying that, can you try to completely disconnect the connection with HSBC in your Quickbooks and reconnect it up and that error message should go away and your transactions should come through for you. 

 

Let us know how you get on Gareth. 

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Level 1

Quickbooks unable to connect with HSBC

This appears to have worked. Thank you for your assistance.

 

It really shouldn't be this hard though.

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QuickBooks Team

Quickbooks unable to connect with HSBC

That's great to hear it worked Gareth, we have taken this on board, and looking into it hopefully next time you should just be able to do the reconnect with no issues. 

 

If you need any further assistance you know where we are. Have a lovely day.