Thank you for posting in Community Andy.
Sorry to hear of the trouble your having downloading your transactions from Co-op, can I please confirm if you are receiving any error codes?
No, no error codes I'm afraid.
It all appears to work correctly and says it is pulling down data but there are no transactions past 28/6/2019 displayed. I logged into the Co-op and there are definitely transactions there that need to be downloaded.
Allow me to step in, rowanandy.
Let's manually update your account to catch any transactions from your bank's website.
You can refer to this article if you're encountering any error codes: Fix banking errors.
If the problem persists, then I recommend contacting our QuickBooks Support Team. They have more tools to perform a screen-sharing session and look into this further.
Here's how to reach them:
In the meantime, you can upload bank transactions into QBO using a WebConnect file.
Please let me know how it goes. I'm always around to help. Take care.
We can see your company has been added to the investigation that the banking engineers are currently working on regarding the Co-op.We are sorry that we do not have an exact time this will be fixed.We will update you via email from the case as soon as we have a resolution.
If you need any help with importing the CSV into QuickBooks we can certainly help with that.
Also having the same problem. There are transactions there, but following successful download on 9thJuly, none have come across. I remember when setting up this account that I had a warning that at a 90-day point may need to re-authorise. I have tried to update the account, via 'Edit sign-in info' and following 'CustomerID & User ID' and 'I am not a robot' AND then entering my Device10DigitCode - no joy. I tried to 'Add Account' and had to 'Consent' to 'Confirm account connection', however as the account was already connected, it then did not allow it to be connected. So, HOW DO WE RE-AUTHORISE?
I don't think you need to re authorise. This is a problem with Quickbooks as far as I can work out, the HTML returned by the Co-op site has not changed as far as I can see so QB must have made a change which has broken it (or possibly QB uses a different interface to the normal website which Co-op have changed). I have tried unlinking the account and connecting it up again, which works and QB is able to retrieve the account balance. But it cannot see any of the transactions - 9th July onwards for me too.
Sorry you guys are having the same issue. I disconnected and recreated the connection but that didn't change the behaviour. I agree the Co-op CSV files could be cleaner and that duplications are a concern.
You can use the batch action option to exclude the duplicate transactions from the for review page.
Thanks for joining us here in the Community, @ponsyponsy.
Let's update your account to fresh its connection with QuickBooks Online. Since the reported issue with the Co-op business account has been fixed by our developers already. Running a manual update can help us download any new transactions on your QuickBooks.
To do that:
You can also refer to his article for complete details for this process: Update your account.
However, if the issue persists after trying this procedure, I'd suggest reaching out to our Customer Care Team so they can have a further investigation with this matter.
Keep me in the loop if you have any other questions. I'll be around to provide further assistance. Take care!