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tim4
tim4
Community Contributor *
posted
‎09-10-2019 01:17 PM
last updated ‎September 10, 2019 5:17 AM

Anyone else having trouble connecting to their Santander account? Suddenly just getting a message that quickbooks can't find the account at my bank.

 
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Best answer 09-10-2019
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John C
QuickBooks Team
‎09-10-2019 03:56 PM

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...


Hi tim4

 

We would be grateful if you can login to your online bank account there should be a message that appears, select don't show me the message again. Then clear the cache and cookies on your browser again, login to QuickBooks and attempt to update/connect your account.

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‎09-10-2019 02:27 PM

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a message that quickbooks can't find the account at my bank.

Yes I have - unable to update the transactions.

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John C
QuickBooks Team
‎09-10-2019 03:56 PM

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...


Hi tim4

 

We would be grateful if you can login to your online bank account there should be a message that appears, select don't show me the message again. Then clear the cache and cookies on your browser again, login to QuickBooks and attempt to update/connect your account.

Reply
tim4
tim4
Community Contributor *
‎09-10-2019 06:24 PM

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

Thanks, that seems to have cured it!

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