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Co-op bank feed not working

I had my bank feed set up a few months ago and it has worked at least twice ( I have to put in a code using a gadget)  but in the last 48 hrs I've tried several times, it says it is connected and updating but nothing appears in QB.

27 REPLIES 27
Moderator

Re: Co-op bank feed not working

How's everything, Anita?

 

Let's get this working for you and get your updated bank transactions.

 

When using Online Banking, bank transactions are automatically downloaded in QuickBooks Online. Though, there are times we need to update it manually to ensure all the transactions are downloaded. Let me show you how to do the manual update:

 

1. On the left-panel menu, click Banking and go to the Banking tab.

2. Click the Update button.

3. Click Update Now.

4. If asked, enter your credentials and then click Continue Update.

 

Using a Web Connect file can be a good alternative if it doesn't update your Banking page. Feel free to browse this article for more information: Upload More Than 90 Days of Bank Transactions through Web Connect.

 

If you have other concerns or if you can provide additional information, please don't hesitate to get back on this thread.

Not applicable

Re: Co-op bank feed not working

Hi Anita,

Can I ask how you connected your co-op account please?  I can't even get that bit to work and I've not been asked to put in a code using a gadget anywhere.

Thanks

QuickBooks Team

Re: Co-op bank feed not working

Hi HSoutar,

 

Thanks for contacting the Community.

 

I can try and help you connect your Co-op Bank account, can I please confirm what is happening when you connect your account? Do you have the Add account button in the top right of your dashboard when on the Banking tab? Or are you having the problem after this stage?

 

Highlighted
Community Contributor *

Re: Co-op bank feed not working

Same issue. Cant reconnect Co-op Bank, can't add it again as a new account. No updates for about a month now. Quickbooks just says the connection is broken and I can't fix it. Details I'm entering are correct. Support is useless they just keep walking me through the connection procedure, which doesn't work!

QuickBooks Team

Re: Co-op bank feed not working

Hello Matteos,

 

Thanks for getting in touch really sorry to hear of your troubles connecting your Bank to your QuickBooks Online.

 

Could I please check which error codes you have received? Can I also confirm which version of QuickBooks you are using whether this is the Online version or Self Employed?

 

 

Community Contributor *

Re: Co-op bank feed not working

Yes self employed. It just says "Temporary connectivity issue". Seems pretty permanent to me ...

QuickBooks Team

Re: Co-op bank feed not working

Hi Matteos,

 

What error code is the self-employed banking screen giving you? Depending on the error code we will have different advice to give you.

 

Thanks,

Community Contributor *

Re: Co-op bank feed not working

"Check for typos or other errors. (103)"

 

But as I say the info is correct - I use it to log in via the Bank website

QuickBooks Team

Re: Co-op bank feed not working

Is your bank account a joint account?

Community Contributor *

Re: Co-op bank feed not working

No

Anonymous
Not applicable

Re: Co-op bank feed not working

Hi Matteos,

 

Thank you for getting back in touch.


Can I ask you to complete some trouble shooting to see if this fixes the connection?

 

Please log in via Google Chrome, clear your cache and cookies and also use an incognito window? For more information on how to this please click here.

 

Thanks, Carly.

Community Contributor *

Re: Co-op bank feed not working

Already done that it didnt help. As I said I've been walked through already by support.

Anonymous
Not applicable

Re: Co-op bank feed not working

Hi Matteos,

 

I have been speaking to our online banking team and they believe it is an issue with the URL on the banking page.

 

Can you please click the below link and try and log in, and then let me know what happens: https://bank.co-operativebank.co.uk/CB/p#_frmLoginStatements

 

Thanks, Carly. :)

Community Contributor *

Re: Co-op bank feed not working

That works fine. Clicked it and logged in.

QuickBooks Team

Re: Co-op bank feed not working

Thank you for testing this for me Matteos. I will get back to our Banking team to let them know that worked and see what our next steps should be.

Not applicable

Re: Co-op bank feed not working

Hi, 

Sounds like the same problem I had.  Mine was a problem with using a special character in my password.  When I changed my online banking password so it was just letters and numbers, it worked fine...took 10 days and lots of phone calls to find that out though!

Community Contributor *

Re: Co-op bank feed not working

That sounds very strange. Worth a try though ... thanks!

Not applicable

Re: Co-op bank feed not working

Apparently one of the systems puts an 's' either side of the special character, hence the typo error message.  Hope it works for you

QuickBooks Team

Re: Co-op bank feed not working

Hey Matteos,

 

Could I confirm which type of Cooperative Bank Account you are trying to connect to QuickBooks Online.

 

Thank.

Community Contributor *

Re: Co-op bank feed not working

Changed the password to something without symbols an voila! It worked. Thanks so much HSoutar. Always amazes me how its other users on forums that come to the rescue in these situations, not the companies themselves. You should be given a free month or something!

Community Contributor *

Re: Co-op bank feed not working

The problem is now resolved thanks to HSoutar (please give him a prize if it wasn't for him I'd have cancelled my subscription).

 

Question for you though: Will I need to manually add the transactions that got missed while the account wasn't linked, or will Quickbooks import them automatically?

Not applicable

Re: Co-op bank feed not working

So glad it worked for you too, was a real headache getting it sorted, glad it was worth it for someone else as well

Not applicable

Re: Co-op bank feed not working

P.S. I'm a 'her', but thanks :)

Community Contributor *

Re: Co-op bank feed not working

Oops sorry 😂😂😂 you still deserve a free month