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Does anyone have MBNA credit card connection problems?

 
11 REPLIES 11
QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hi there, powrochester-1.


Welcome aboard to the Online Community. Allow me to share some information about the issue you’re experiencing with MBNA.


We received reports that some customers are unable to connect their credit card to QuickBooks. Our engineers are diligently working to get the connection back as soon as possible.


I want to ensure you’re in the loop with the latest update, so I suggest contacting our QuickBooks Online Support Team to add your company to the notification list. You can reach them by following these steps.

 

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the How can we help? window, enter contact support in the field box.
  3. Select Let’s talk.
  4. Choose a way to connect with us.
  5. Select Chat or Call us.


You’ll be notified via email once there’s progress to the issue. Rest assured, I’ll keep you posted when the permanent resolution is available.


While waiting for the resolution, you can use the WebConnect feature to manually download the bank data to your account. Let me guide you through the process.

 

  1. Go to Banking on the left panel and select Banking.
  2. Click on the drop-down for Update and select Upload transactions manually.
  3. On the Upload file page, click on the Browse button and locate the file you’re working on.
  4. Select Open, then click Next.
  5. Follow the prompt to select columns from the CSV file.
  6. Click on Next and Let's go!

Once done, you should see the latest transactions in your account. 

 

Keep me posted about how things go after contacting support. I want to make sure this is taken care of for you.

 

Not applicable

Re: Does anyone have MBNA credit card connection problems?

Thank yo for your reply but i have been trying to connect for nearly a month now - so this diligence by your engineers is not being fruitful - I have disconnect and reconnected the account many many times but alas the transactions just will not come down to the paperwork - ot says all is connected just no entries since 19th frbruary...

QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hi there, @powrochester-1

 

I see that you've already disconnected and reconnected your account many times. That's one of the troubleshooting steps to help fix your MBNA credit card connection issues. 

 

Since the transactions aren't still downloading, can I verify if you're receiving an error message? This way, I can check here on my end if there's an ongoing investigation about the error you're receiving specific for MBNA. 

 

To make sure this online banking issue will be taken care of, it'll be best reaching out to our QuickBooks Online Support Team again. They have the specialized tools, such as screen-sharing, to check your account and further investigate it. You can perform the steps on how to contact them as provided by my colleague above.

 

If you want to get the transactions from February 19th up to present, you can use the WebConnect process through this article: Upload CSV file

 

Please let me know how it goes after calling them, @powrochester-1. I'll be around to help if you have other concerns. Take care and have a good one. 

Not applicable

Re: Does anyone have MBNA credit card connection problems?

none of my transactions are being downloaded also. there are no error messages at all just no new transactions for past month!!! please help this issue has been going on for a while an di can't use websonnect as its only pdf available!!

QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hi raveen,

 

I have a workaround to upload your transactions while this is being fixed by our engineers.

 

Using your PDF reader, you can export your data to Excel. Then, remove the unnecessary columns and save the file as CSV. If your reader doesn’t an export to Excel feature, try others like Adobe Acrobat DC.
 

 

Wen you upload your transactions to QuickBooks, you can use this article as reference: How to import bank transactions using Excel CSV files.

 

On the other hand, If you haven't contacted our phone or chat agents, you can follow these steps:

  1. Click on Help and choose Contact Us.
  2. Enter a short description of the issue. Example: MBNA Credit Card (UK) not downloading transactions.
  3. Click Let's talk.
  4. Choose from Chat or Get a callback.

Feel free to add a comment below if you need anything else.

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Not applicable

Re: Does anyone have MBNA credit card connection problems?

seems very long winded and not tech savvy. do you know when the fix is likely to be done??

 

QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hello,

 

We would advise for you to contact our support line using the instructions above as they can then determine the exact issue you are experiencing and possibly fix the connection issue for you. If not, they will be able to show you to how to import the transactions while you are waiting for this to be fixed.

 

Thanks,

 

Talia

Not applicable

Re: Does anyone have MBNA credit card connection problems?

has this been fixed yet? I am getting all the transactions as receiving not spent on the online banking screen

QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hi raveen,

 

Our banking engineers are currently working on a fix for the reverse debits and credits transaction error when updating the MBNA Credit Card (UK).

 

The workaround at the moment is to enter the transactions manually or upload a CSV statement - if you can download the statement from your bank you can upload this into QuickBooks with a few clicks.

 

Simply open the downloaded file in excel and check that you have four columns - the date, description, debits, and credits. Delete any other columns and save the file. Then, go to Banking > File upload > Browse and select the file to upload :) 

 

 

Not applicable

Re: Does anyone have MBNA credit card connection problems?

its not been quite some tme. when can we envisage a fix for this????

QuickBooks Team

Re: Does anyone have MBNA credit card connection problems?

Hello raveen,

 

We do not have a time frame for when this will be resolved, but our engineers are working as quickly as possible. Please continue to use the CSV upload workaround for the time being.

 

Thanks,

 

Talia