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There's an ongoing issue about Santander bank incorrect balance. Our engineers are working to get this fixed as soon as possible.
In the meantime, I suggest contacting our support team to add you on the affected list of users. Here's how to reach them:
I have also these help articles in case you have any other questions about QuickBooks Online (QBO).
Let us know if you have any other concerns. We'll always make sure to get back to you.
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