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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
xnatasha_snowden1990x
Level 1

Several times this week I have had to re link my Monzo bank account. I had previously seen that it had expired so I re linked the account. But now I’m doing it daily?

Using the app I realised I can not link invoices to the customer. I’ve signed in using web browser and it’s now saying I have to re link my bank account. I’ve several emails to say that it has been re linked. But every time i re use it I have to do it all again

1 REPLY 1
GianSeth_A
QuickBooks Team

Several times this week I have had to re link my Monzo bank account. I had previously seen that it had expired so I re linked the account. But now I’m doing it daily?

Hello there, Xnatasha.

 

I hear you, and I know how much you need your Monzo account to stay connected so you can get back to business.

 

Since the daily re-linking persists despite your efforts, reaching our Live Support team is the way to get this checked. They can investigate the backend of your connection to resolve this sync issue.

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select "Contact a human," then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

The Community is always here if you need anything else. 

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