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Koj
Frequent Contributor *

Tesco credit card

Quickbooks online can not get it to download transactions for Tesco card. try again in a few hours error. this is a new setup so has never worked.

65 REPLIES 65
QuickBooks Team

Re: Tesco credit card

Thanks for contacting community Koj.

 

Can I please check do you receive an error code when attempting to connect?

 

 

Koj
Frequent Contributor *

Re: Tesco credit card

Yes.

Something isn't working here.

Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

QuickBooks Team

Re: Tesco credit card

Hello Koj,

 

When you connect Tesco bank in QuickBooks, does it ask for the same information as the Tesco bank website?

 

Thanks,

 

Talia

Koj
Frequent Contributor *

Re: Tesco credit card

Yes and in the correct order.

If I try the current account option the order is different.

QuickBooks Team

Re: Tesco credit card


Hello Koj,

 

Which type of account are you attempting to connect?

 

Thanks,

 

Talia

Koj
Frequent Contributor *

Re: Tesco credit card

Credit card

QuickBooks Team

Re: Tesco credit card

Hello Koj,

 

Do you have access to Facebook or Twitter? If so, could you please send QuickBooksUK a private message with your email address so we can look into this further for you?

 

Thanks,

 

Talia

Koj
Frequent Contributor *

Re: Tesco credit card

sent via twitter

Frequent Contributor *

Re: Tesco credit card

Hi Koj, no matter what you try you will not connect to the card, in my humble opinion because there is a connection issue, which QB need to fix first.

Koj
Frequent Contributor *

Re: Tesco credit card

Which is why i have raised it with them.

Not applicable

Re: Tesco credit card

I spoke to Quickbooks about this issue as our Tesco accounts haven't connected in 24 days now. They said that due to Tesco updating their website, it's caused issues for QB, which they are trying to resolve. If you contact them they will add you to a mailing list to receive an email once the issue is solved. 

 

Not QB's fault exactly, but I must be honest, I was hoping the issue would be solved a lot quicker. As someone who is self employed, this is a real inconvenience. QB is there to give up to date information on expenses, income, profit, etc. which we really rely on at this time of year (end of financial year). 

 

Fingers crossed this will be solved soon. 

Koj
Frequent Contributor *

Re: Tesco credit card

yeah not the best only reason I switched to online from desktop was for the account syncing.

Have been in contact with them via twitter but not had much back.

Might just go back to my old desktop version as have a few months before i need to find a MTD solution.

QuickBooks Team

Re: Tesco credit card

Hello Koj,

 

Our engineers are already working with Tesco on the fix. While they are still gathering information, you'll want to upload your transactions via a CVS file.

 

I've got an article that will guide you through the steps: How to import bank transactions using Excel CSV files.

 

Please know that we're always here if you need anything else.

Not applicable

Re: Tesco credit card

I have the same problem - not connected to Tesco for 17+ days

 

I found I was getting an SMA with a one time password every time I opened QB on my phone

 

Amex & First Direct Accounts function fine

 

I have deleted the Tesco account and tried to add the two Tesco options one shows '(current account)' or something similar

 

Now unable to add the account with the same error code

QuickBooks Team

Re: Tesco credit card

Hello Simoncharman,

 

If you have access to Facebook or Twitter, could you send us your email address and we will add you to the investigation into this. If you do not, please contact our support team through

0808 234 5337 who will be able to do the same.

 

Thanks,

Talia

 

Not applicable

Re: Tesco credit card

I am also having this problem. 

 

No connection for 15+ days. 

QuickBooks Team

Re: Tesco credit card

Hello Gareth,

 

Could you also please contact us on Facebook or Twitter? Please send us a direct message if you can with your email address and a brief overview of your issue.

 

Thanks,

Talia

Frequent Contributor *

Re: Tesco credit card

Hi Simon, Its likely to be a while, last time i waited 3 months plus for QB to sort it out, just last year, this time so far over a month........ and no one lets you know if theres any progress! Just sit in the dark and wait....

foolishly i took the QB advisors advice to disconnect the account (again!!! i made the same mistake last year) .Then, of course you cant reconnect it because QB cant communicate with Tesco. 

However at least i know you can enter manually. If you dont already know this: Get your tesco statement up in a browser and open QB in another tab alongside. Then in QB you'll find your tesco account listed by the name you gave it in the 'Chart of Accounts' In the Accounting tab on the left of the QB home page. If you click on the account in the list itll open with an option top left to 'add expense'. Then you simply copy and paste the memo details from the credit card tab and save. Total pain but keeps vat up to date.

Not applicable

Re: Tesco credit card

I have discovered I'm having an issue loading my Tesco Credit Card also. 

Not applicable

Re: Tesco credit card

Good luck with this. For me all QB want to do is message via Twitter despite me giving them my email address. I’m not tweeting messages when I’ve been asked for my email. Maybe I’m getting old, isn’t email the main method of communication these days?

Not applicable

Re: Tesco credit card

Thanks Rob. 

 

May be time to bin QB if they can’t get the fundamentals right. 

Moderator

Re: Tesco credit card

Hello there, thatbeautylady and Simoncharman,

 

Thanks for bringing this situation to our attention.

 

I know it took time for us to sort everything out with regards to this issue. We really do appreciate your cooperation and patience while we are working on it.

 

Due to changes to Tesco Bank's website we are still experiencing errors when adding new account or updating existing account in QuickBooks.

 

Our banking engineers are actively working on the fix. While we're working on this, it would be best to get in touch with our Customer Care Team. They can add you to the list of affected users.

 

To contact us, here’s how:

  1. Click this link https://help.quickbooks.intuit.com/en_GB/contact.
  2. Choose the QuickBooks Product.
  3. On the Contact Us page, select a topic.
  4. Click on Get Phone Number button to see the support number.

When we have more information about the status of this issue, we will update you. We will send the updates on your email address associated with your Intuit account. As a workaround you can import transactions from CSV in the meantime.

 

I appreciate your patience on this. Please let me know if you need anything else, I’m always here to help. Take care.

Koj
Frequent Contributor *

Re: Tesco credit card

Tesco not been working since last week getting error 102 wait a few hours and try again.

QuickBooks Team

Re: Tesco credit card

Hello Koj,

 

Could you please try clearing cache & cookies, and opening QuickBooks in Chrome if not already. Please use the following link if you are unsure on how to clear cache & cookies: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

Make sure the time range is set to all time. Once cleared, refresh QuickBooks, log back in and try to connect your account again.

 

Thanks,

 

Talia