Let's get this working for you, ian29.
I'd like to start by asking if you encounter a specific error code or message? This can help me verify if there's an ongoing investigation so I can provide a more accurate steps to fix this.
For now, if you haven't tried manually updating your bank account, I suggest performing this to refresh the connection between your bank and QBO.
Here's how:
- Go to the Banking menu,
- Select Update. If you only want to update some accounts, select the unwanted ones, then select Update now.
- If asked, enter your Multi-Factor Authentication (MFA) credentials. Then select Continue update.
For common bank errors and their fix, feel free to go over this article: What to do if bank transactions won’t download or there's a bank error.
Feel free to comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.