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mathilde-gheorgh
Level 1

There’s been issues for days/weeks trying to connect my monzo bank account to quickbooks. When is this going to be solved?

 
1 REPLY 1
Jovychris_A
QuickBooks Team

There’s been issues for days/weeks trying to connect my monzo bank account to quickbooks. When is this going to be solved?

Hello there, @mathilde-gheorgh.

 

Thanks for letting us know that you're experiencing this behaviour. Our engineers are working and fixing this as fast as they can.

 

We currently don't have the turn around time on when they can fix the issue. Please contact us so that you'll be added in the list of affected users. From there, they have tools to attach your account with the investigation case that is INV-50215. This way will keep you informed via email.

 

Here's how to reach us:

  1. Click on the Help menu and choose Contact Us.
  2. Copy and paste your question in the field provided and click Continue.
  3. Choose Chat or Request for a callback.

Alternatively, you can upload your transactions using Web Connect files.

 

For your next step, you can check out the article about assigning, categorising, editing, and adding downloaded or uploaded bank transactions.

 

Feel free to drop a comment if you have other concerns. I'm here to help you anytime. Take care, mathilde-gheorgh.

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