TSB feeds are not downloading data

Hi @LLob,

Thanks for posting to our Community.

We are aware of the connection issues currently with TSB at the moment. This is due to their update over the weekend that subsequently resulted in their systems having to be taken offline to rectify.

Online banking access directly through their website has been restored, however access by third party applications such as QuickBooks Online to accounts to allow the downloading of transactions is still being worked on to restore.

In the meantime, you can download your transaction statements from TSB and manually upload them into QuickBooks Online.

Let me know if you need anything further

Hi @XXXLViking,

At the moment there is no requirement for TSB customers to do anything extra within their accounts for QuickBooks Online. By design, QBO will look at the date of the last transaction brought into the account from the banking feed and start from the next date to update the accounts once the link is active.

You can upload your transactions manually from CSV statements in the meantime and when the accounts are updating again, any duplicates can be excluded from the For Review section as a Batch Action.

I'll keep the thread updated with any developments or follow up actions

Hi Catlett,

Yes it would be the same for Self Employed users as TSB class this and QuickBooks Online as third party applications and are yet to restore the access for these systems.

We are awaiting an update from them to advise this has been restored so that we may update our customers such as yourselves.

Hi All,

We are still waiting on TSB allowing the connection by QuickBooks Online. At this time, they have not been able to advise when this is likely to be, however as soon as this is confirmed, I will update the thread to let you know.