This is not the impression we want you to experience. Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), anthony48.
I appreciate you for performing some troubleshooting steps to get this sorted out. There are some possible reasons why you can't connect to your bank. Among these are:
- There is a minor or major update in your bank information such as the bank account number.
- Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
- Updates in your Online Banking Login credentials.
- Bank outage and other scheduled maintenance.
Let's try checking on your bank websites if there's no problem on their end. If not, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try connecting your bank account again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, please contact our Customer Support Team to investigate what's causing this issue. In the meantime, just manually import your bank transactions using.CSV a file. You can download transactions from your bank's website and upload them to QBO. Please see these articles for more details about the process:
Feel free to update us on the result after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.
