When I try to connect to our bank I run through the process and it says connected, but when I return to the banking page it says connection has expired??
I can help you in resolving the error you have with your bank connection, @julie-strongwork.
The piled-up cache in your regular browser sometimes caused this unusual behaviour since the bank is already connected. You can resolve this by clearing in the one that you're currently using.
Go to your account by using a private browser or an incognito window, then try to check if the connection has expired error is now removed. If it works, clear the cache in the one that you're currently using.
Here’s how to go incognito or use a private browser: