Hi, gbigham2017.
Since you’re unable to see your bank account when trying to record payments for invoices and only "Cash" is appearing, this is likely caused by a browser issue.
To fix this, try opening QuickBooks in incognito or private browsing mode, which bypasses cached data and extensions that might be interfering.
Updating your browser to the latest version can also help ensure it runs smoothly. If the issue persists, try switching to another supported browser as this often resolves display errors.
These steps typically improve QuickBooks functionality, making it easier to reconcile invoices without trouble.
If you have further questions or need more help, feel free to reply to this thread.
