why is my banking info randomly missing on some invoices ? why has this been happening for 2 years and the issue has never been fixed ?

Thanks for bringing this up, stejl1. I know how important it is to properly reflect bank details on your invoices to ensure a seamless payment process. Our team is here to address this matter and find a solution for you.

As the issue seems to be affecting certain invoices and has been persistent for some time, I recommend contacting our Live Support team. They’ll be able to look into why your banking details aren’t consistently reflected and work on a solution tailored to resolving this for you.

Here's how:

1. Sign in to your QuickBooks Self-Employed account.
2. Click on (?) Help, then select Contact US at the bottom of the Help panel.
3. Enter your concern in the designated box and pick Continue.
4. Choose Chat or Callback.

To connect with an expert conveniently, please take a moment to check their support hours.

I appreciate your patience as we work through addressing this issue. If you have other questions, reply to this thread. We’re here to prioritize your success and assist you in performing your business tasks effectively in QuickBooks Self-Employed. Have a great weekend!