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Intuit
Intuit
posted
‎September 20, 2019 08:51 AM
last updated ‎March 31, 2021 8:05 AM

Cancel your QuickBooks Online subscription purchased from an app store

SOLVED•by QuickBooks•QuickBooks Online•38•Updated 2 weeks ago

Learn how to cancel your QuickBooks Online mobile app subscription if you purchased it through the app store.

We’re sorry to see you go. If QuickBooks Online isn’t fit for your business needs, we can help you cancel your subscription. Follow the steps below to cancel a QuickBooks Online subscription you bought from Google Play or Apple App Store.

If you use the web version of QuickBooks Online, don't follow the steps in this article. Cancel your QuickBooks Online subscription using a web browser from your computer.

Note: If you use QuickBooks Online Payments, you also need to cancel your QuickBooks Payments account separately.

Cancel your subscription you bought from an app store

Follow these steps based on where you bought your subscription. If you purchased the subscription with your iOS or Android device, you can still cancel it on your computer.

If you bought QuickBooks Online from the Apple App Store

  1. Go to Settings on your iPhone or iPad.
  2. Select iTunes & App Store.
  3. Select your Apple ID.
  4. Select View Apple ID.
  5. Enter your password and sign in.
  6. Select Subscriptions.
  7. Select QuickBooks Online, then select Cancel.
  1. Open iTunes on your computer.
  2. Select Account then Sign in.
  3. Select Store.
  4. Select Account, then select View My Account. You may have to enter your Apple ID and password.
  5. Select View Account.
  6. In the Settings section, select Manage next to Subscriptions, then select QuickBooks Online.
  7. Select Cancel Subscription.

If you bought QuickBooks Online from Google Play

  1. Go to the Google Play Store.
  2. Select Menu ☰, then select My apps & games.
  3. Select QuickBooks Online.
  4. Select Cancel to cancel your subscription.
  1. Sign in to your Google Play account.
  2. Select My subscriptions.
  3. Select Manage next to the QuickBooks app.
  4. Select Cancel Subscription.

After you cancel, you can still access your account until the next billing date and view your data for 12 months.

Need help with your QuickBooks Online subscription? Reach out to our support team.

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