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Hello Rhys5, welcome to the Community. We can certainly advice on why the timesheet may be defaulting to billable for one employee. It is likely that employee has the default billable ticked in the employee set up. If you can check in the employee contact list report:
If you then see that the employee has a billable rate, you need to amend that. So, if you then close the reports and go to the employee set up/employee information for that employee, do you have billable by default ticked? If you do if you can untick it and then hit on save. You can then re-run the same report if you want to check, and it should have updated.
What do you mean by employee set up/employee information? I can’t find this when looking at the employees tab, and clicking on any of the employees.
Thanks for getting back to us, rhys5. Are you using either QuickBooks Online Core Payroll or Advanced Payroll?
As an alternative, you can edit the billable setting by opening a new weekly timesheet > click the small cog beside the help icon > untick make time activities billable.
Hope this helps. :)
HIi, I'm using Quickbooks online 'standard' payroll
Thanks for your reply Rhys5, can you give our customer support team a call on 0808 234 5337 and we'll do a screen share with you to escalate this as you should be able to remove the defaulted billable. Thanks
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