I'd like to make sure we're on the same page, grantmilner.
Are you trying to record a receive payment for your customers in QuickBooks Online Mobile app? If so, you can follow the steps below.
For Android phones, here are the steps:
- From the Menu, tap Invoice Payments.
- Select the customer who paid you.and tap Edit.
- Add the payment details.and select Done.
For iPhone, you can follow these steps:
- Tap the Menu, and select Invoice Payments.
- Select the customer who paid you then tap Edit.
- Add payment details and select Save.
I've got this article for the other steps: Receive an invoice payment using the QuickBooks Online app.
If you're referring to something else, please let me know and I'll get back to you. Thanks.