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Frequent Explorer *

Error when trying to preview Custom Invoice Template

When trying to preview my custom invoice template i get an error message saying 

 

PDF.js v1.5.456 (build: 4d15928)
Message: stream must have data

11 REPLIES 11
QuickBooks Team

Re: Error when trying to preview Custom Invoice Template

Hello Helen81

 

Thanks for reaching out to the Community!

 

What format is the custom form in?Is it a doc x file?

 

 

Emma

Frequent Explorer *

Re: Error when trying to preview Custom Invoice Template

Hi it is a word document

QuickBooks Team

Re: Error when trying to preview Custom Invoice Template

Hi Helen81,

 

Is the customer invoice template already imported and listed in your Custom Form Styles or are your previewing this on the import?

 

Can I also check the web browser you are currently using?

 

Thanks

Frequent Explorer *

Re: Error when trying to preview Custom Invoice Template

Hi I am previewing it on import.  I am using the QuickBooks online app.

QuickBooks Team

Re: Error when trying to preview Custom Invoice Template

Hi Helen81,

 

Are you able to try the import using a browser on the device you are using to see if you receive the same error message? 

 

Thanks

 

 

Frequent Explorer *

Re: Error when trying to preview Custom Invoice Template

Hi yeah i've already tried doing it using different browsers but its still not working

QuickBooks Team

Re: Error when trying to preview Custom Invoice Template

Hi Helen81

 

We would be grateful if you can attempt to import the invoice using a computer. We would also be grateful if you can provide us with a screen shot of the error you receive when you attempt the import using a computer.

Frequent Explorer *

Re: Error when trying to preview Custom Invoice Template

Hi, its the computer i have been using but still get an error.  I have attached it for you.

 

Thanks

QuickBooks Team

Re: Error when trying to preview Custom Invoice Template

Hi Helen81

 

We note from the screen shot that you are using the app. We would be grateful if you can login to QuickBooks using Chrome and attempt to import the invoice.

Frequent Explorer *

Re: Error when trying to preview Custom Invoice Template

Hi, i have done that now, the error message has gone but there is still no preview.

 

Thanks

QuickBooks Team

Re: Error when trying to preview Custom Invoice Template


Hi Helen81

 

It may be the document itself or the way you have mapped it being the reason you are not able to view a preview.

We would be grateful if you can PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account including your Community name Helen81.