File Recovery

Hi ISAKARFUSA,

You can ask your administrator if it is possible to remove the restriction to copy your files over a network. This is a network setup, please ask your IT person for any additional troubleshooting steps.

On the other hand, you can check out the main support page, scroll down a bit, and click More topics if you want to see references for QB Desktop.

Take care and have a good one!

@ISAKARFUSA 

Are you using a remote desktop app to access another computer?

Hi JessT

Thanks for the response.

Yes am accessing the file from a remote laptop (another network computer) BUT the problem is that the source computers hard drive crashed and is inaccessible. We had set the network such that files can be accessed offline except for the QB files hence there being unavailable. Thats where my trouble is.

@Fiat Lux - ASIA 

Thanks for the response.

Yes I am BUT the source computer's hard drive crashed and is therefore inaccessible. The only thing is that we had set the network to allow users to access files remotely from an offline state EXCEPT for the QB files. Thats my trouble.