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Had a credit in the Other Debtors and Prepayments (due to overpayment). We paid back and posted as a debit to the account but need to clear off

 
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Re: Had a credit in the Other Debtors and Prepayments (due to overpayment). We paid back and post...

Good day, j-tipling.

 

You can create a bank deposit in the Other Debtors accounts. I'm here to help and guide you through.

 

To create a bank deposit, refer to these steps:

  1. Click on the Plus (+) icon and go to Bank Deposit.
  2. From the Account drop down, select Other debtors.
  3. Choose the customer and select Debtors in the Account drop down.
  4. Enter the amount.
  5. Once you're done, click on Save and close.

Then, link the overpayment to the deposit transaction:

  1. Go to the customer's profile.
  2. Click on the New transaction drop down and choose Payment.
  3. Then, link the overpayment to the outstanding transaction.

Just in case you need help applying a credit in the future, refer to this article: Enter and apply a credit note or delayed credit.

 

Let me know how it goes by leaving a comment below. I'm always glad to help.