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kamalesh-dubey
Level 1

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

The entire error message reads "Sorry! There was an unexpected error communicating with the Quickbooks API: Duplicate Document Number Error: Duplicate Document Number Error : You must specify a different number. This number has already been used." But I have verified that there is no JE with the No. 2019-12
8 REPLIES 8
JoesemM
Moderator

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Hello, kamalesh-dubey.

 

 

I appreciate you for sharing the details. Let's try accessing your QuickBooks Online (QBO) account via a private or incognito window. Some times, data stored from your regular browser for a long period causes unusual behavior to the browser. 

 

Here are the shortcut keys on accessing a private or incognito window:

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works fine as suggested, then we'll have to clear your regular browser cache. This way, it'll give your regular browser a clean slate and prevent unusual behavior to the browser. You can use another supported browser as an alternative.

 

Also, you can reach out to our Customer Support Team if the issue persists. They can get your account information and have them investigate further: Contact the QuickBooks Online Customer Support team.

 

I'm adding our Reports and Accounting website it provides articles that will help you manage your QuickBooks account.

 

Stay in touch with me if you have any other questions. I'm here to help. Take care always.

kamalesh-dubey
Level 1

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Hi Joesem M

 

Sorry, I should have probably mentioned that I am using the QBO Windows Desktop Application rather than a browser.

 

However, I have also tried your solution by opening a Private Window on Edge browser, but clicking on the Retry link returns the same error message. I am uploading the screenshot for your reference.

 

I tried to contact the Support team via chat before posting the query here, but no one joined for ages. So I exited the chat window.

 

Regards

Kamalesh.

JenoP
Moderator

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Thanks for getting back to us with additional details, kamalesh-dubey.

 

We have limited staffing at the moment due to the Covid-19 outbreak. Because of this, getting a support agent might take a little longer than usual.

 

I can also see that all possible troubleshooting steps that can resolve the error have been shared in this thread. I'd recommend reaching out to our chat support again. They'll be able to take a closer look at the error and determine what's causing the issue.

 

Visit us again in the Community if you need anything else. 

AliH1
Level 2

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

I have also got this error message:

"You must specify a different number. This number has already been used."

when I am trying to submit my first VAT return.

 

Your engineers must have a solution now. I have a few days to get this fixed and send my return so please let me know asap.

 

Thank you.

kamalesh-dubey
Level 1

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Hi

 

I had received this issue while trying to complete the Payroll process for Mar-20. I raised a ticket, but QuickBooks were unable to help as they said that they had never heard of this issue. I ended up passing the Journals manually.

 

Regards

Kamalesh.

JasroV
QuickBooks Team

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Greetings, @AliH1, and @kamalesh-dubey.

 

As of now, our engineering team is currently working to fix this issue as soon as possible. Rest assured, you'll be notified via email once this is resolved.

 

In the meantime @AliH1, you'll want to create a journal entry as @kamalesh-dubey performed. Then, ensure to enter a unique numbered reference that has not been used in the company. Here's how to do it in your QuickBook Online (QBO) account:

  1. Click the + New button.
  2. Select Journal Entry.
  3. Enter the needed details to create your journal entry.
  4. Once done, simply click Save and new or Save and close.

Here's an article you can read to learn more about the use of journal entry in QBO: Create a journal entry in QuickBooks Online.

 

I'd also recommend checking with your accountant for further assistance on which account to use. This way, we'll ensure the record of your books are accurate.

 

Also, for us to to notify you of any news and updates about this issue, I suggest contacting our Support team. This way, they'll add you to the list of affected users. To reach them, you can follow these steps below:

  1. Sign in to your QuickBooks Online (QBO) account
  2. Go to the (?) Help icon.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Let's talk.
  5. Then select Star a chat.

Lastly, you can always check our Help articles page for future reference. There, you can read some of our great articles that can guide you in your future tasks.

 

I appreciate your patience  and understanding as we're working to solve this. You can always get back to me if you have other concerns. I'll be around to help you. Keep safe.

AliH1
Level 2

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

I was following the instruction to make a Journal Entry (which didnt make sense to me, did it mean to recreate the Vat Return but how would that get submitted to HMRC? Or a 'blank' JE but that can't be done??

 

Then I got a different error message "You must also click Save again to make this change that is prior to the closing date."  I again went and found a solution online, removed the 'Closed' date and then the Vat Return went through.

 

So much wasted time on known errors since being forced to move to QB online from desktop.

 

GraceC
QuickBooks Team

Has anyone ever received a Duplicate Document Number Error in PaySuite? The JE for Mar-20 is not being generated due to this.

Hello there, @AliH1.

 

You can submit a VAT return directly to HMRC from Quickbooks Online.

 

Here's how:

  1. Go to Taxes, then select VAT.
  2. Choose Submit return to view your open return.
  3. Check the dates and figures if correct.
  4. Once verified, pick File online with HMRC.
  5. Enter your Government Gateway User ID and Government Gateway Password.
  6. Select Yes, I want to proceed

To give you more of an idea about submitting a VAT return, consider checking these articles which you may find helpful:

Keep me posted on how everything goes in the comment. I'll be happy to answer if you have any follow-up questions. Have a good one.

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