Hello there, @mail37.
Let me share information with you on how to write off bad debt in QuickBooks Online (QBO).
You may want to record a bad debt expense when a receivable is no longer collectable.
Here's how:
- Check your ageing accounts receivable.
- Create a bad debt expense account.
- Create a bad debt item.
- Create a credit note for the bad debt.
- Apply the credit note to the invoice to close it off.
- Run a bad debts report.
For more detailed information about this process, see this article: Write off bad debt in QuickBooks Online.
Keep in touch if you need help with QuickBooks. I’m more than happy to assist further. Wishing your business continued success.