cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

I've lost SmartScan

I'm using QB's online UK and was about to submit my VAT when SmartScan popped up, so I could see some VAT codes that needed sorting but after me going off changing one or two items I cannot find SmartScan anywhere! Its just not there now, where's it gone? 

Solved
Best answer April 06, 2020

Accepted Solutions
Highlighted
QuickBooks Team

I've lost SmartScan

Hello, @MCP1.

 

Yes, you can see it in the Open returns section. Let me guide you in locating the SmartScan option.

  1. Go to the Taxes menu.
  2. From the VAT page, click the Returns tab.
  3. Click the drop-down arrow beside the Prepare Return link.
  4. Choose SmartScan your return.

You can check these articles to learn more about how the SmartScan works:

Fill me in if you have other questions. I'm always here to help.

View solution in original post

3 REPLIES 3
Highlighted
QuickBooks Team

I've lost SmartScan

Let me share some information about this issue, MCP1.

 

There are times that your browser needs to be optimized by deleting the accumulated data while surfing the internet. I suggest doing the same process after we clear the cache in the browser you are using. First, we have to identify if you can access the SmartScan using a private browser. 

 

Here are the keyboard shortcuts for your reference:

 

  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If you can access SmartScan feature, go back to the basic browser and clear the cache. However, if you can't see SmartScan feature, alternative way is to use another browser to test it out.

 

To remedy this if you are still not able to see the SmartScan, I suggest contacting our Phone Care Team to perform a screen share then give you available solutions. They have tools to investigate further if needed.

 

Let me know if you need anything else. I want to make sure that you are good to go. Stay safe.

Highlighted
Level 2

I've lost SmartScan

No sorry that's thing I tried was clear all cache from Chrome. I tried private window & I tried using Edge & Opera. Where am I supposed to click once in taxes, is it the open status?

Highlighted
QuickBooks Team

I've lost SmartScan

Hello, @MCP1.

 

Yes, you can see it in the Open returns section. Let me guide you in locating the SmartScan option.

  1. Go to the Taxes menu.
  2. From the VAT page, click the Returns tab.
  3. Click the drop-down arrow beside the Prepare Return link.
  4. Choose SmartScan your return.

You can check these articles to learn more about how the SmartScan works:

Fill me in if you have other questions. I'm always here to help.

View solution in original post