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lennyg1995-hotma
Level 1

My app has seemed to reset itself completely, any ideas on how to get it all back?

 
1 REPLY 1
MaryLandT
Moderator

My app has seemed to reset itself completely, any ideas on how to get it all back?

I can help bring back your data after the reset, lennyg1995-hotma.

 

Your QuickBooks Online (QBO) company file, including your transactions, will remain in the system. The reset only deletes recent activities on the app.

That being said, you can close and re-open the QBO app on your device to get your data. You also have the option to uninstall and reinstall the program to get the latest update.

 

Let me show you how:

 

  1. The method for uninstalling the App varies based on which version of Windows you're using. Refer to the QBO Windows App Help Guide under the How do I uninstall? section.
  2. Once uninstalled, you'll still need to delete the locally stored settings. Press the Windows key (⊞) on your keyboard, or click the icon (Start) on your screen and type %appdata% (including the percentage signs) in the search bar.
  3. Hit Enter.
  4. Look for the QuickBooks folder. If you see a Roaming folder instead, open it first as the QuickBooks folder is contained within.
  5. Right-click and Delete the QuickBooks folder. This will be recreated when a fresh version of the app is installed.
  6. Using the guide in Step 1, under the How do I install the app? section, re-install the QBO app based on the instructions for your version of Windows.
  7. It's recommended that you allow the program to be placed in the default installation directory (usually C:/ProgramFiles or ProgramFiles (x86)).

Keep me posted on your results with this here, I've got you covered. Thanks again, I'll be standing by for your response.

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