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vaolivas051909
Level 2

QBO Invite from UK client to QBOA Asia

Hello! Can you help me fix the error "Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region."?  The client is from the UK and inviting me to access his QBO as an Accountant.

Solved
Best answer January 23, 2021

Accepted Solutions
Fiat Lux - ASIA
Level 15

QBO Invite from UK client to QBOA Asia

QBO Accountant UK is for QBO UK. What do you mean with QBO Accountant Asia? Can you share the link of it?

View solution in original post

Fiat Lux - ASIA
Level 15

QBO Invite from UK client to QBOA Asia


@vaolivas051909 wrote:

I have QBOA Certification (Asia). 


 

@vaolivas051909 

Sorry, I am still confused 8)

Afaik, for Asia region there is only QBOA Singapore version

https://quickbooks.intuit.com/sg/accountants/

 

As I mentioned earlier, to manage a QBO UK account as accountant, you have to open a QBOA UK version

https://quickbooks.intuit.com/uk/accountants/online/

 

Send your message in private to us. We may help to open it if required.

View solution in original post

8 REPLIES 8
Fiat Lux - ASIA
Level 15

QBO Invite from UK client to QBOA Asia

QBO Accountant UK is for QBO UK. What do you mean with QBO Accountant Asia? Can you share the link of it?

View solution in original post

vaolivas051909
Level 2

QBO Invite from UK client to QBOA Asia

I have QBOA Certification (Asia). Can I access the QBO of clients from UK?

JessT
QuickBooks Team

QBO Invite from UK client to QBOA Asia

Hi vaolivas051909!

 

Fiat Lux - ASIA is right. You're unable to use your QBOA for Asia account to access QBO for the UK accounts. You will need to have a QBOA for the UK to accept their invitation. However, they can invite you as a Company admin user.

 

I'm just right here if you have other questions in mind.

 

 

 

 

Fiat Lux - ASIA
Level 15

QBO Invite from UK client to QBOA Asia


@vaolivas051909 wrote:

I have QBOA Certification (Asia). 


 

@vaolivas051909 

Sorry, I am still confused 8)

Afaik, for Asia region there is only QBOA Singapore version

https://quickbooks.intuit.com/sg/accountants/

 

As I mentioned earlier, to manage a QBO UK account as accountant, you have to open a QBOA UK version

https://quickbooks.intuit.com/uk/accountants/online/

 

Send your message in private to us. We may help to open it if required.

View solution in original post

vaolivas051909
Level 2

QBO Invite from UK client to QBOA Asia

Thank you. They are adding me as Company Admin and still, I can't sign in. I think it's QBO end this time. Please check the attachment. Thank you

Fiat Lux - ASIA
Level 15

QBO Invite from UK client to QBOA Asia

Try open the invitation link on your incognito/private browser. If you have a certain QBO Accountant account, make sure to use another email address to access a QBO account. 

AlcaeusF
Moderator

QBO Invite from UK client to QBOA Asia

Hi there, @vaolivas051909.

 

I appreciate you for getting back to us here in the Community. Let me share some updates about this unexpected behavior.

 

Our Product Engineers received similar reports from other users experiencing the same behavior when accepting the invitation. At this moment, we aren't able to give a specific timeframe when the issue will be resolved.

 

Rest assured, the engineers are doing their best to fix and prevent this from happening again. I also recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users.

 

This way, you can receive live email updates about this issue. To contact them, you can follow the below steps:

 

  1. Click the Help option in the upper-right corner.
  2. Type-in "contact us".
  3. Select Live chat1.JPG

 

For additional reference, I've attached a link you can use if you're unable to accept client invites in QuickBooks: What to do if you can't accept client invites in QuickBooks Online Accountant.

 

Drop me a comment below if you have any other questions about the error message. I'll be happy to help you some more.

babriawan
Level 1

QBO Invite from UK client to QBOA Asia

Still issue continue