Hello Mummydea-Hotmail,
Welcome to the Community page,
Could you try some troubleshooting steps to see if that resolved your issue,
Can you clear your cache and cookies?https:// https://quickbooks.intuit.com/learn-support/en-uk/manage-login/clear-cache-and-cookies-to-...
could you try in an incogetio/private window
Let us know how you get on.
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