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Level 1

Logo will not upload and I have all parameters as requested. please help ? Thanks

 
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Best answer September 16, 2019

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Level 1

Logo will not upload and I have all parameters as requested. please help ? Thanks

Hello,

 

Thanks @Anonymous  that helped.

 

Changing from Microsoft edge to Google Chrome solved my problems.

 

Access quickbooks using Google chrome and it was no longer an issue.

 

Thanks again.

 

Rory

 

 

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

Logo will not upload and I have all parameters as requested. please help ? Thanks

Thanks for visiting us today, @info443,

 

I'd be happy to share some troubleshooting steps for you to resume uploading logos in QuickBooks Online. Let's begin by opening your account in a private browser. When there's too much data in the cache, it can potentially cause performance issues within the program. You may try these keyboard shortcuts:

 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N 

Try uploading the logo again and see if it works. Once successful, clear the browser's cache to refresh the system. This article provides the steps for this process in other browsers: How do I clear my browser cache and temporary Internet files?

 

 

If you're still getting the same behavior, I would recommend contacting our QuickBooks Care Team. They have the tools to escalate this behavior to our engineers for further investigation. Here's how to contact us: 

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Keep me updated on the result or if you need further help. I'm here to lend you a hand whenever you need one. Wishing you all the best!

Level 1

Logo will not upload and I have all parameters as requested. please help ? Thanks

Hello,

 

Thanks @Anonymous  that helped.

 

Changing from Microsoft edge to Google Chrome solved my problems.

 

Access quickbooks using Google chrome and it was no longer an issue.

 

Thanks again.

 

Rory

 

 

View solution in original post