I am in a similar situation. I have 1 commercial property. 4 units = 4 tenants. I manage the property myself. Rent demands and Service charge invoices are sent quarterly in advance. I started setting up yesterday. The tenants are customers and I have entered each quarter for each unit as a product/service. So in total 32 products/services. My expenses are in 2 categories. Normal business expenses/running costs - ie accountancy fee, letting agents, fees legal fess etc. Service charge costs, that are covered by the tenants, ie.window cleaning, fire alarm maintenance, repairs etc. the service charge expenses I have called cost of sales. Are there any flaws in my set up?