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Outlook cannot log on when emailing in QuickBooks Desktop

Learn how to fix the error “Outlook cannot log on” when you email reports or transactions in QuickBooks Desktop.

If you see the error “Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name” when you try to email a report or transaction, don't worry, we’ll show you how to fix it by updating Microsoft Office.


How to update to the newest Microsoft Office 365 release

This error is caused by an outdated Microsoft Office 365 release. To fix it, you need to update to the newest release (build 12527.20242).

  1. Open Outlook, then select the File tab.
  2. Select Office Account and then the About Outlook button. Make sure you see the latest release of build 12527.20242.
  3. To update to the newest release, select Update Options and then Update Now.
  4. Go back to QuickBooks and try to email your report or transaction again.

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