Thanks for visiting the QuickBooks Community, Dfidler. I'd be delighted to share some troubleshooting steps to fix the issue regarding the payroll not being submitted to HMRC.
Beforehand, may I know what happened when you were trying to submit a payroll? Also, what is your current payroll subscription? This way, we can better check if there's an ongoing issue with it.
In the meantime, I suggest submitting your payroll to HMRC through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. To save you time, use either of these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to submit payroll using a private browser, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too. If the issue persists after performing the troubleshooting steps above, I suggest utilizing another device to access your QBO account.
Additionally, you can use either of these two resources if you need to submit an FPS, depending on your payroll service:
Please touch base with me here if you have other questions or concerns about submitting your payroll. I'll be around to help you in any way I can. Have a great day!
