Hi there, tianyaoyaos.
Thanks for sharing such detailed information. It gives me an overview of what really happened to the employee’s payroll.
It’s my priority the National Insurance is deducted from your employee's payroll.
To resolve the issue, we’ll have to review the notes from your previous case. The process requires account verification which can’t be done in a public forum like the Community.
I suggest you sign up to our Get a callback feature, so you’ll receive assistance from our phone support team. They can check why the case was closed and will provide instructions to you on how to amend the payroll information from PaySuite.
To contact them:
- Go to Help at the top, then click on the Contact Us link.
- In the What can we help you with? window, enter contact support in the field box.
- In the Choose a way to connect with us section.
- Select Get a callback.
For future reference, check out this link on how the Director's National Insurance in PaySuite is calculated.
Let me know what the results are after contacting our support. I want to make sure this is taken care of for you. Have a good one.
