Thank you for your proactive approach in addressing your FPS submissions, besqb1967. The error message "src-resolve: Cannot resolve the name 'dsig:Signature'" suggests a problem with the digital signature in the XML file being sent to HMRC during your FPS submission in QuickBooks. I'm here to guide you on how to contact our support team to resolve this efficiently.
Given that you have been encountering issues with running payroll successfully for the past four weeks, I highly recommend contacting Our QuickBooks Live Support team. They are well-equipped with the necessary tools and expertise to access your account securely. They can thoroughly investigate the underlying cause and; provide a tailored resolution.
Here’s how you can get in touch with them for immediate assistance:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Please choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
Please check the availability hours to ensure your concern will be addressed. Here's the best time to contact:
QuickBooks Online Payroll (Core, Standard, Advanced)
- Phone support available Weekdays from 8:00 AM to 7:00 PM.
- Set up a call back available on Weekdays from 8:00 AM to 6:00 PM. A support expert will call you as soon as one is available.
- Start a chat with a Support expert available on Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
Additionally, here's a detailed guide on managing employees and payroll in QuickBooks Online, including setting up and refining pay schedules to maximize your software's functionality: Set up and manage pay schedules.
We strive to address every concern efficiently to secure resolutions. Stay in touch with the Community for any support you may need in your FPS. The Community team is always here to provide the assistance you need.
