Hi, SalB.
This behavior might have been caused by the overloaded files in your browser. To confirm, try opening your QuickBooks on a private window.
If everything works fine privately. You should clear your browser’s cache to refresh everything. Switching to a different browser would be helpful as well.
If the issue continues after doing the steps above, I’d suggest reporting the issue to our chat support team. They have tools to help you investigate the issue further.
Below are the steps to reach out to them:
- In QuickBooks, click Help at the top.
- Select Contact Us.
- Type in your concern about the email.
- Click Let’s talk.
- Select Start a chat.
Stay around if there’s anything else you need.
