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I just ran a client's April payroll and I couldn't see any journal posted to reflect the claim for Employment Allowance. Are we doing these journals manually in 26/27? Seems a backward step, as these have always been posted automatically as you ran the payroll, going all the way back to QB Desktop. I have submitted an EPS on their behalf to claim EA in 26/27. Thanks
Hey, Richard. To help me look into this properly, could you confirm two things? First, are you on Payroll Core or Payroll Advanced? Second, have you updated your Payroll Settings specifically for the new 26/27 tax year to include the Employment Allowance?
Normally, once that toggle is enabled, the credit is calculated and generated automatically on the Employer Payment Summary (EPS). The EPS itself auto-generates monthly, though you may still need to hit submit manually depending on your current Payroll setup.
Here's how to check for both plans:
If you're on Payroll Core, you'll have to head to Payroll Settings and select UK Tax. From there, scroll down to find the Employment Allowance section, select Yes, I qualify, and enter the exact credit amount you've used since April 6th of this tax year.
If you're on Payroll Advanced, go to Payroll Settings and select HMRC Settings instead. From there, make sure that your Employment Allowance is actually toggled on 26/27 tax year. At the bottom, tick Yes to include the Employment Allowance in your journal entries.
Once those settings are confirmed, if any manual adjustments are needed on the account side, you'll have to directly get in touch with our Payroll Live Support team. While we can't directly assist you with account mapping adjustments, our Payroll Experts have the backend access needed to further investigate and make those specific adjustments for you.
Let me know how it goes for you.
The client is on Core Payroll and the Employment Allowance is enabled in Payroll Settings for 26/27. The EPS to enable EA has been submitted and accepted. I'll post the journal for Employment Allowance manually and check the balance sheet value matches the HMRC value when I can access it on 10 May.
I ran the April payroll for another client today and the EA journals were posted correctly, so there must be something that went wrong in this instance.
We're on Advanced Payroll and I've ticked the Employment Allowance for 26/27 tax year, and also ticked Yes to include in the journal entries. This is not showing on the PAYE HMRC, it is stating we have not applied for the allowance?
It sounds like there is a disconnect between your internal settings and the actual communication sent to HMRC. While your Advanced Payroll settings are correctly calculating the allowance and creating journals, this data hasn't been pushed to HMRC yet.
To make the allowance official, you must submit an Employer Payment Summary (EPS) that specifically includes the claim flag. Your software may be waiting for the next scheduled pay run to send this, or it may require you to manually trigger an EPS for the 26/27 tax year to notify HMRC of your intent to claim.
Here's how:
Once you’ve sent that report and received an Accepted message, it usually takes a few working days for HMRC’s website to update. If your payroll journals are already showing the allowance as a credit, your software is working perfectly.
Please don't hesitate to use the Reply button if you have other concerns or questions.
I went back and submitted the EPS this is now showing on the PAYE. I am new to payroll and didn't realise I had to submit the EPS to claim the Employment Allowance.
This is all now sorted,
Thank you for your help!

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