Hi there, JO131.
Let's start by using an incognito window that will help us determine whether this issue is browser-related.
To open a private browser, you can refer to these shortcut keys:
- Press Ctrl + Shift + P for Internet Explorer or Firefox.
- Press Ctrl + Shift + N for Chrome.
- Hold down Command + Shift + N for Safari.
If it lets you submit the payment, then I recommend clearing the cache of your regular browser.
Here's a detailed article for reference: Clear my browser cache and temporary Internet files.
However, if the same thing happens, I suggest reaching out to our QuickBooks Payroll Support Team. They have more tools to look into this further.
To reach them:
- Sign in to QuickBooks Online (QBO) account.
- From the Help menu, click on the Contact us link.
- Enter your concern and select Let's talk.
- Choose either Chat or Call us.
Please let me know how it goes by leaving a comment below. I'm always around to hep. Have a good one.
