Hi there, @circuitsupplies.
I'll share some information and troubleshooting steps. So you can send your VAT forms successfully to HMRC on time and keep your account up to date.
The error We can't connect to HMRC right now would usually show up if:
Also, please click the Learn More button in error to check other troubleshooting actions.
Once confirmed and still no success, I'd recommend disconnecting and re-connecting to eliminate the error.
After that, let's re-submit the vat returns to check if it's already functioning well.
If the issue persists, I'd recommend communicating with the Customer Care Team. They have tools to do a screen share and further investigate the root cause of the error. Let me guide you how:
Our support is available Monday- Friday 8 AM to 10 PM, for Sat-Sun 8 AM- 6 PM. Please call our support within business hours to cater to your concern promptly.
Let me also share these articles about MTD and tracking VAT for more aspects:
Let me know if you have any concerns by hitting the Reply button below. I'm glad to help. Keep safe!
Hi Michelle, thanks for the prompt reply to my post & many thanks for the information.
What started as a very worrying problem turned out to be simple error fix thanks to your guidance.