Hi jbph, thank you for reaching out here in the Community.
We can perform a troubleshooting step to rule out common issues that may be interfering with the process.
Before we begin, did you happen to run into an error message while trying to process payroll? Any additional details you can share will help us better understand and address your concern.
In the meantime, before processing payroll, please ensure your employee's setup is fully completed so their hours can be logged and the payroll submission finalized.
If your employee's setup is complete, yet you still can't proceed to enter hours or submit payroll, the issue may be related to your browser.
To troubleshoot, please confirm your internet connection is stable and try refreshing or reloading your browser to ensure the page data has loaded correctly.
If the problem persists, you can access your account in private or incognito mode to ensure there is no accumulated data that can prevent the page from loading properly.
Below are shortcuts for opening private/incognito mode in browsers:
- Chrome
- Edge
- Firefox
- Safari
You can also use a browser supported by QuickBooks to ensure the platform runs correctly and remains fully compatible.
If you need further assistance or have additional questions, don’t hesitate to reply here.
