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Level 2

HMRC EPS Unsuccessful submission (28 character issue)

We started using QB advanced payroll since March this year and every EPS submission has been unsuccessful because we have been told by HMRC that they will not accept a company name submission that is longer than 28 characters including spaces. Yes our company name is 40 characters long and yes I can shorten it by 4 character by turning Limited into Ltd but it is still 36 characters long.

 

No I can't shorten the name any more because the same field where the company name is recorded in QB is used for invoices as well.

 

Having just spoken to HMRC today they say it is Intuit QB who need to sort this out!

 

And of course when I spoke to QB support today they say it is HMRC that needS to sort this out!

 

I am feed up with being in the middle between to much larger organisations both of whom could easily fix this issue.

 

Intuit could just have QB submit the first 28 characters when posting an EPS and provide an easy fix.

 

And yes HMRC could  just accept the first 28 character on any submission without rejecting the EPS.

 

So who is going to provide the solution HMRC or Intuit?

 

Would someone at Intuit like to own this problem and fix it ... PLEASE.

 

I find it hard to beleive I am the only one who has this issue with EPS submissions.

 

 

 

 

4 REPLIES 4
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QuickBooks Team

HMRC EPS Unsuccessful submission (28 character issue)

Hello Midas, 

 

Welcome to the Community page, 

 

the limit is set by HMRC not us, we allow for longer names as you can see, but it is HMRC who are the ones rejecting it so you need to get back on to them. 

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Level 2

HMRC EPS Unsuccessful submission (28 character issue)

Hello Ashleigh1,

 

Her Majesty's Revenue and Customs (HMRC) is a non-ministerial department of the UK Government responsible for the collection of taxes

 

So HMRC are the ones calling the shots. Intuit needs to provide its customers with a correctly working solution that conforms to UK Government / HMRC requirements.

 

In this case Intuit needs to make sure that when submitting an EPS that the company name submitted is no longer than 28 characters.

 

Please just fix the issue..

 

 

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QuickBooks Team

HMRC EPS Unsuccessful submission (28 character issue)

We have taken this feedback on board and will pass it on to the relevant team. 

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Level 2

HMRC EPS Unsuccessful submission (28 character issue)

HMRC have provided me with an email address so Intuit can contact them and fix this issue. I am unable to put these contact details onto a open forum but if someone from Intuit / Quickbooks would like to give me their contact details I would be happy to supply the email address to them.

 

Of course if this the problem has been fixed it would be great to have an update to that effect.

 

I look forward to hearing from someone who can make this happen.