Holidays and rota patterns

emmaa · ‎July 16, 2023

We pay our employees a monthly salary but they have different rota patterns. Some people work weekends, some evenings etcetera. They have full-time or part-time contracts. When we try and get their rota pattern reflected in Advanced Payroll, this then automatically switches them away from a monthly salaried payment and into a calculation of their pay based on hours.

The quickbooks (agonisingly long) online support process have confirmed that "we don't have the option for the holiday to accrue based on the rota pattern."

The only workaround is "to manually adjust the leave accruals on the payrun instead." This is creating a LOT of extra work and is going to be ongoing headache. As far as I can see, our only available option is to compare employee annual leave requests to their contracted rota pattern every month and then based on the dates they've selected to be off we manually amend the number of days with each payrun.

Has anyone else come across this or have a better workaround than this???

If QB could please add this ability (to accrue leave based on a rota pattern without affecting salary settings) to the feature request list I would be grateful and wouldn't have to add "search for another payroll provider / accounting provider" to my to-do list...

LieraMarie_A · ‎July 16, 2023

Hi there, @emmaa.

I understand that the current process of manually adjusting leave accruals on each pay run is causing extra work. I encourage you to add your vote for this one by sending a feature request in the Feedback section within QuickBooks. We appreciate your understanding and value your input as we continuously strive to enhance our product and meet the evolving needs of our customers.

Here's how:

Select the Gear icon at the top, then Feedback.
Enter your comments or product suggestions then select Next.
You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
From the drop-down, choose the appropriate category, then select Send message.

Additionally, here are some resources that provide guidance on how to set up and manage pay conditions in QuickBooks Advanced Payroll:

If you have any further questions or need assistance with any other aspect of QuickBooks Online, please feel free to reach out. Our dedicated support team is here to help you.

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