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Get your Payroll questions answered by a QuickBooks Product Manager here -
Level 1

How do I cease my payroll?


How do I cease my payroll?

We're sad to see you go, @jamielamb72,


As much as we would love to continue our services for you, we respect your decision to cease your subscription. 


If you were billed for the subscription renewal prior to the cancellation, I recommend contacting our Support first to discuss your agreements. Simply go to the (?) Help menu then enter your billing concern in the QB Assistant box.


After you cancel your payroll subscription with us, your data will be available in "Read Only mode" for up to a year. Before canceling, make sure that you have done the following:


  • Printed necessary payroll forms and reports you might need in the future.
  • Paid any outstanding tax deposits and filed tax forms.
  • Make your own arrangements to retain the data after that time.

To print reports:


  1. Go to the Reports menu and select the report you want to print or export.
  2. Find the report you want to save a copy for, then click to open it.
  3. Make sure to select the correct dates before running it.
  4. When the data is correct, click the Print or Export icons.


You may also visit our apps website to find tools to back up your QBO data. Here's the link:


To cancel your account, follow the steps below:


  1. Tap the Gear icon at the top then choose Accounts and Settings.
  2. Go to Billing and Subscription.
  3. Find your Payroll Account there then choose Cancel or Cancel your trial.
  4. Press Continue to cancel.
  5. Follow the steps on the screen.
  6. Select Submit and cancel subscription.
  7. Hit Got it.


Check out these resource guides for the things you need to do before and after cancelling an account:



Let me know if you have additional questions about this or need anything else in QuickBooks. I'm just a click away to help you. Have a great rest of the week!

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