Hi Bob,
The message you saw in QuickBooks while trying to change an employee’s pay schedule simply means QuickBooks won’t let you change the pay schedule because the employee already has paychecks on the current schedule. What we can recommend is to contact our Payroll Support team for assistance on this matter.
Here's how:
1. Click on the (?) Help icon.
2. Select the Search tab, then enter 'Payroll support' in the Search questions, keywords or topics field.
3. Hit Contact Us and choose either the Chat or Callback option.
Before you reach out, check their support hours to make sure they're available. Also, feel free to browse our QuickBooks Payroll | Resource Hub, which is packed with comprehensive guides and articles.
If you have other questions, post a comment in the Community. We're here to help 24/7.
