Let's have you double-check your employee profile to ensure you didn't miss any information, Creperie.
Before we proceed, could you please provide more details or a screenshot of the error message you're seeing? This will help us give you the best possible solution.
On the other hand, the error message indicates missing information in your employee's profile. To verify and update the necessary details, please follow the steps below:
- Open your QuickBooks account.
- Go to Payroll, then Employees.
- Select your employee to open their profile.
- Ensure that the Personal details, Employment details, and Tax information sections are entered accurately.
For reference, please see the screenshot below:

If you've checked everything and the error message is still popping up, it's time to contact our live support team. They have the tools and expertise to figure out what's causing the issue and can help you fix it. Here's how you can reach them:
- Log in to your QuickBooks Online account.
- Go to the (?)Help button.
- You can utilize the QB Assistant by entering your question or topic, or using the Search tab to input a keyword for your concern.
- After entering your question or issue, the Contact Us option will show.
- Then, click the Contact Us button and choose your preferred method to connect with us.
For users with Simple Start, Essentials, and Plus plans, our support team is available Monday to Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. If you have an Advanced subscription, you can access our support team 24/7.
Additionally, here's an article on how to turn on the tax code notification feature in QuickBooks: Tax code notices in QuickBooks Online Standard Payroll.
If you have further questions or concerns about payroll, please feel free to comment below or post in this forum. We're here to assist you at any time.