Hi there, jonathan-armstro.
We recently received a report about users like you that are unable to access payroll. Our product team is working diligently, and an open investigation is taking place to resolve the problem.
I suggest contacting our Phone Support team, so they can add you to our notification list. This will help our Engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about running payroll.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
7. Select how you want to contact them and fill in the information.
For now, you'll need to manually create a paycheck outside QuickBooks for your employees.
Please check this article to see information on how you re-open the payroll for the period if you find that you have additional entries to make: How to unapprove a payroll.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
