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Hi there, rob43,
I'm here to help make sure that you'd able to enable MTD for your account.
To get started, I recommend accessing your account in a Private browsing window first to verify if this is caused by the system or your browser.
Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:
Next, turn on pop-up windows, then access your QuickBooks Online account again.
To enable MTD in QuickBooks, here's what you'll need to do:
Once done, to authorise QuickBooks to interact with HMRC, follow these steps:
That's it! Once you're able to complete this process, you can now submit VAT return for MTD through QuickBooks.
For additional information, you can check out these articles:
If you have further questions in enabling MTD, please feel free to reach back out by replying below. I'm always here to offer additional assistance. Have a wonderful day ahead.
Hi
Hi again, rob43. I appreciate your prompt response and providing us updates.
Based on the screenshot you've provided, it appears that you're using MAC. To further isolate the issue, I'd recommend resetting your router. Once done, kindly try to access your account again using a private browsing window.
Please keep me posted on your results with this here, I'm always here to help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.