I'm trying to add the payroll subscription but the quikbooks desktop page just gets stuck loading. Internet speed is great, is this common?
Hello there, @murray8. Welcome to the Community. Sometimes a webpage doesn’t load because of browser settings or compatibility issues. Even if your internet is fine.
To fix this issue, I recommend using incognito mode or a private browsing window. Also, make sure you’re using a supported browser, such as Google Chrome, Microsoft Edge, or Safari, when accessing QuickBooks Online.
If you're using the QuickBooks Online Desktop app and trying to apply for a payroll subscription through it, make sure your device meets the system requirements (specifically, it must be 64-bit). If your device is compatible, close and reopen the app. If the issue persists, uninstall and reinstall the app.
Feel free to click the Replybutton below if you have any questions or need further assistance.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
